Star Heating & AC

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Best customer service

Brian Kiley

My brother in law has used Star Heating & Air Conditioning for over 20 years and always spoke highly of the company. Our furnace went out when it was 19 degrees and we just got dumped with 8 inches of snow outside. The company I normally used for service did not answer the phone when I called them. I called Star heating thinking it might be a couple of days to get someone to come out due to the weather.
They asked a few questions along with the address and told me Bob would be the service tech that should arrive between noon and 3:00 PM. The furnace is over 20 years old and the draft inducer motor failed. Bob arrived around 1:00PM. He told me what a new motor would cost and that he had a used draft inducer motor that was like new that had been in service for 2 years. I agreed to have the used motor installed after knowing the cost of a new motor and since the furnace may need to be replaced in the near future.
To my surprise, I was not charge for the used motor. I was only charged for a typical service call.
I will be calling Star in the future when we need to replace or service our heating and cooling system.

David Habib

Outstanding service when you need it most! I ran into a problem with my furnace not working this morning. Which can be a big problem on winter days like this, especially when you have an infant and other little ones in the home. But when I called Star they were super responsive and were immediately able to come by, diagnose the problem, and resolve the issue. Really appreciate these guys!

Michael Schlaf

Very happy with them. Called and they came out the same day and fixed the issue with our A/C, without making me believe that I needed to replace the whole unit. I would definitely call again.

Sandra Elanges

We were having furnace problems with an off-brand furnace, and the brand’s website said Star was certified with them. Unfortunately that’s not true, but Mike from Star was very professional and honest. He could have wasted my time and his but he referred me to a place he recommended. Honesty is something that doesn’t come often these days and I can’t thank you guys enough.

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Star Heating & AC

53270 Van Dyke, Shelby Township, MI 48316

(586) 781-3411

starheating3411@gmail.com

8am-5pm M-F

Serving Southeast Michigan and surrounding areas

We accept all major credit cards